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Returns & Exchanges
At VIORI, we want you to love your hair as much as we love our planet. If you are not completely satisfied with your purchase, you can return your items within 30 days for a full refund or exchange.
1
Initiate Your Request
Visit our online returns portal and enter your order number and email address to begin the process.
2
Prepare Your Package
Securely pack your items in their original packaging, ensuring all shampoo and conditioner bars are dry and protected.
3
Ship It Back
Download and print your prepaid shipping label, then drop off the package at any authorized carrier location.
4
Receive Your Refund
Once our team inspects your return, we will issue a refund to your original payment method within 5-7 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing